COVID-19 Response Updates


Latest Updates

Relating to COVID-19

Please check this page regularly for the latest updates on how we're changing the way we work to keep you safe and deliver your Best Day Ever.

We're Here To Support You

Back in March we set up our Covid-19 Response Team; working from home this dedicated team have worked with hundreds of couples, across our venues, whose wedding plans were disrupted by the global pandemic.

There have been tears (both yours and ours) but there has also been hope and kindness. We would like to thank you again for your patience, your understanding and your compassion, throughout this devastating time for us all.

We are thankful that the Government have now recognised the importance of weddings and we are delighted to be working with a significant number of couples across our venues who are adapting their wedding plans to make their happily ever after happen later this year.

Let's Stay in Touch

The Covid-19 Response Team are available from 9am to 5pm, Monday to Friday and continue to make every effort to proactively contact couples. If we haven't contacted you recently, you are welcome to get in touch, we are here for you, please email your venue in the first instance and a member of our Response Team will get back to you as soon as we possibly can. Please forgive us if there is a slight delay, we have not forgotten you.

Please keep checking this web page for updates. You can find full details of our COVID-19 Response Policy below.

Wedding Planning During Lockdown

Our Event Managers have missed you so much!

They are now taking turns working, answering your wedding planning queries and offering their expertise and guidance on how to make the most of every second of your wedding day. It's amazing to be working with couples planning a small wedding in the coming weeks and our Event Managers are loving getting back to doing what they do best.

The Event Managers are still predominantly working from home with occasional days in the venue office, we're sorry that the phone lines are still not manned but we do pick up your voicemails and emails are responded to as promptly as possible.

There are no silly questions when it comes to planning a wedding, especially right now where couples are refocusing on what's important and adapting their plans.

Venue Visits

We can now also offer midweek venue visits to booked couples wanting to get inspired or measure up for decorative ideas. Email your venue about booking a Covid Secure Viewing with an Event Manager.

It's easy to get your planning done from home too, if you haven't checked it out already, login to your Wedding Planner for top tips, specific dates for what needs doing when, supplier details and links to everything from your Venue Set Up Sheet, bunting plans and more.

Your Wedding Planner

Planning Your Menu

We are working on plans for tasting events and look forward to updating you on this as soon as we can. We are really looking forward to welcoming you to our wedding venues.

Your safety is paramount, and we have been working hard to ensure that we welcome you into a Covid Secure space where your safety needs have been thoughtfully considered and prioritised.

Click the link to discover the changes we have made to various aspects of our service in order to keep you safe.

(If you have worked with us to postpone your 2020 wedding and have not already attended an Experience Event, then we'll invite to yours, closer to your new wedding date.)

Keeping You Safe

Covid-19 Response Policy

Updated 25-09-2020

Since March, we have responded to the Government's announcements promptly and responsibly, with the aim of giving couples whose booked date falls within 12 weeks of the next expected Government update, the opportunity to consider their options.

Following the Prime Minister’s announcement on Tuesday 22nd September 2020, we have extended the reach of our Covid-19 Response Policy to include all dates up to and including 31st March 2021.

The Covid-19 Response Team are available from 9am to 5pm, Monday to Friday and continue to make every effort to proactively contact couples in a fair and methodical manner.

We are working with our December couples at the moment. If your booked date is in January, February, or March 2021 we ask for your kindness, patience and understanding. Please be assured that we will reach out to chat through your options, just as soon as we can.

Please take this opportunity to review the details of our Covid-19 Response Policy below, and the options available to you.

We continue to assess the impact of the official guidance for weddings on our amazing couples and we reserve the right to review and update this policy at any time, in response to additional developments.

Please consider that wherever possible, we'd like to know which is your preferred option no later than 6 weeks prior to your booked date. This is so that we can plan ahead, assign your Event Manger, plan venue deep-cleans and staffing levels etc.

We will respond to emails as promptly as possible and ask again for your patience at this particularly upsetting moment for us all. The Response Team is available between the hours of 9am and 5pm, Monday to Friday.

Option 1 - Get Married As Planned

At the full price agreed for your booked date.

The Government have confirmed that you can get married on your booked date as planned; you can enjoy a beautiful ceremony either at church or at the venue, followed by a wedding reception at our Covid-19 Secure Venues.

We will work with you to make your day incredible, joyous and meaningful, whilst keeping within the relevant Government legislation or guidance in place at the time.

Currently, this means planning to enjoy your day with no more than 15 people and adapting your evening entertainment plans. (Please note that the 15 people currently allowed, does not include the registrars, your Event Manager, catering staff or any wedding suppliers.)

We are working with couples looking to enjoy their day with a few creative twists; if you'd like to chat, please get in touch, we'll give you as much information as we can about how we expect your day to flow, updating this webpage and your individual wedding day timings, as restrictions ease over time.

Official Ceremony Guidance Official Reception Guidance

What Can You Enjoy?

Your exclusive use of the venue on your wedding day doesn't change. Your suppliers are welcome from 10am and the Dressing Room onsite is available from 10:30am; your exclusive use starts from 11am.

The Registrars have confirmed that they are happy to conduct your ceremony at our Covid-19 Secure Venues and you should liaise with them directly about your ceremony, if you'd like to get married on your booked date.

Following your ceremony, your guests will be invited to take their seats for a table drinks service of your no-corkage drinks while you enjoy a stroll in the stunning grounds, getting some amazing photographs and we'll work with you and your photographer to manage social distancing throughout.

Your Wedding Breakfast

Together, we'll work out a fabulous seating plan for you and your guests in line with Government guidance and ensure the swift service of celebratory drinks to your table throughout your wedding breakfast and speeches.

You're welcome to work with our catering partners, Jenkinsons, on any embellishments or amendments to your wedding breakfast menu; a meal shared with loved ones on a day to remember, forever.

We'll supply a microphone for your speeches and your Event Manager will be on hand throughout your day to ensure everything runs smoothly.


You can cut your cake and enjoy your First Dance together (guests remain seated), take a stroll in the gardens if it's a balmy evening. You'll be together, sharing a landmark event in your life with those you truly love.

We're working with couples right now who are blowing our minds with their amazing alternatives to a packed dance floor (dancing is not permitted under current Government guidance).

They're planning to have fun and enjoy every moment right up until the venue closes at 10pm in line with current restrictions, after which you and your guests can make your way to the overnight accommodation

Hit the button below for full details of some of the amazing ways to enjoy your evening.

Evening Ideas

Staying Overnight

Current guidelines means the wedding venue closes at 10pm. Choose Option 1 and you can head off to your exclusive Wedding Night Suite and enjoy a glass of celebratory champagne.

Your guests are welcome to book overnight accommodation and are welcome to use the facilities in their room as soon as they have checked in. For your safety, our enhanced housekeeping regimen includes rigorous sanitisation, with particular attention being paid to regular touch points. click the button below for more information on how we're changing the way we operate to keep you and your guests safe.

You and your overnight guests can look forward to a 'takeaway' breakfast service the following morning.

Keeping You Safe

Option 2 - Daytime Only

A Civil Ceremony with a Daytime Reception
At 50% of the price agreed for your booked date.

We’d love to work with you to plan a beautiful and intimate day at your venue where you can enjoy your civil ceremony followed by a delicious wedding breakfast of your choice, with your no corkage drinks served throughout the meal right up until departure.

This daytime option is priced at 50% of the total price agreed for your booked date. We will be as flexible as we can be and try to accommodate any specific requests you might have where we can, whilst following the relevant Government guidance in place on your wedding day.

Weddings for up to 15 people are exempt from the ‘Rule of 6’ making this one of the only ways you can enjoy getting together with your close family and loved ones. The 15 people allowed, includes the Happy Couple but does not include the registrars, your Event Manager, catering staff or any wedding suppliers. Please chat to us about how to make this option work for you.

As with Option 1 we will work with you to make this an incredible celebration, we’ll add our Love Letters for free and we’re not charging our normal fee for the long table setup. Jenkinsons are also adding a complimentary sorbet course to make your wedding breakfast even more memorable.

How does this differ from Option 1?

You can enjoy all of the wedding day as described for Option 1, with a couple of key exceptions:

When choosing to enjoy your civil ceremony followed by a daytime reception, everything flows as per option 1, right up until 6pm when you and your guests will say your fond farewells and depart from the venue.

We are happy to extend our service of your no corkage drinks from the moment you and your guests are seated at the wedding breakfast tables up to 6pm, negating the need for a bar service which will not be available.

To make Option 2 viable, it is not possible for us to offer any overnight accommodation at the venue (with the exception of the Lodge & Cottage at Pendrell Hall which can be booked for a maximum of 6 people, including children, per property, on a self-catering basis, subject to availability.)

Let's Talk

We know Option 1 and 2 won't be right for everyone; we know how hard it is to plan a wedding under normal circumstances. We share your heartache at how unfair it is that this awful pandemic has disrupted your beautiful plans. We share your frustration at the Government's inability to provide any clarity for the wedding sector, but we're here for you, fighting your cause and trying to do our very best for you.

If you are interested in considering Option 1 or Option 2, we'll work with you to flesh out a detailed plan for what your unique day could be. As Government guidance changes and restrictions ease, we'll talk to you about incorporating more into your day as this becomes a possibility.

Let's talk, let's stay positive and work together to find the right fit for you.

Official Ceremony Guidance Official Reception Guidance
No Corkage Drinks Guidance

Option 3 - Civil Ceremony Only & Gift Voucher

At 25% of the price agreed for your booked date.

We know so many of you desperately want to get married but may not want to compromise on your dreams of a big celebration.

You can choose to get married on your booked date and share an intimate and beautiful ceremony with your close family and loved ones for just 25% of the agreed price of your booked date.

This offer is subject to the balance of your account being transferred onto a Gift Voucher, which you can use to book any available date up to 30th June 2024 at any of our wedding venues.

We’re trying to offer as much flexibility as we can, this option let’s you enjoy a sacred right of passage with those closest to you and enables you to look forward to a bigger celebration with friends and loved ones in the future.

How does this differ from Option 2?

Unlike option 2, this Ceremony Only option includes use of just the ceremony space. Your guests will receive a warm welcome around 30 minutes prior to the ceremony time, when they will be invited to take their seats in the ceremony space.

Following the ceremony, we are happy to work with you and your professional photographer to get a few socially distanced photographs before wishing you well upon your departure no later than 1 hour after the ceremony.

In line with Government guidance, no drinks or refreshments can be served at this ceremony only option.

From 28th September, no more than 15 people are allowed to attend the ceremony including the Happy Couple. Please note that this number does not include the registrars, your Event Manager, catering staff or any wedding suppliers.

See below, for key points on how the Gift Voucher works. Full Gift Voucher Terms and Conditions available upon request.

Option 4 - Postponement

Transfer your booking to a date in the future.

Couples with a date booked up to and including 31st March 2021 can opt to postpone their wedding and transfer their booking to any available date up to 30th June 2024, at Foxtail Barns, The Ashes Barns, The Mill Barns or Pendrell Hall.

We are not charging any postponement fees and have waived our standard  administration fee for moving your wedding date.

Our Response Team will work with you to explore available dates across our venues but please appreciate that this takes a little time as we approach this task as compassionately and fairly as possible. Once you have selected a new wedding date we will email a date change confirmation form which requires your electronic signature.

Upon receipt of the signed form we will email all guests who had booked accommodation at our venue for the night of your original wedding date and ask them if they would like a full refund or if they would like us to move their room booking to your new wedding date. We will endeavour to process each guest's individual request as soon as possible but apologise that our usual prompt response times for this are currently unachievable.

Our catering partners, Jenkinsons, will transfer any monies paid over to your new wedding date. Please understand that they may be unable to honour your catering quote dependent upon how far into the future your new wedding date is.

If you select a wedding date where the Venue Hire Price is less than your original date, we will refund you the difference within the 7 days following your new wedding date subject to accounting for any extras (such as drinks) which you have chosen to add to your account.

If you select a wedding date where the Venue Hire Price is more than your original date, you will need to pay the difference eight weeks prior to your new wedding date at the same time as making any final Venue Hire Payment.

Option 5 - Gift Voucher

Opt to receive a Gift Voucher for future use.

We understand that this is an incredibly uncertain and worrying time for everyone. You may want or need time to pause. We want to support you as much as we can, we understand that some of our couples may have much more pressing concerns at this troubling time.

Eligible couples can opt to cancel their booking and receive a Gift Voucher for any monies paid to date which can be  used to secure a wedding date at any Best Day Ever Venue (The Ashes Barns, Pendrell Hall, The Mill Barns and Foxtail Barns) for any available wedding date up to 30th June 2024.

The Gift Voucher is non transferable and non-refundable. It cannot be exchanged for cash in part or full and is valid for a single transaction only.

The Gift Voucher can only be used by the named individuals on your current signed Booking Form.

The Gift Voucher can only be used to secure a wedding date and any goods or services associated with that wedding date.

If you opt to receive a Gift Voucher:

The Gift Voucher will be issued digitally and will form a binding contract.

We will refund all accommodation bookings for your original date, to whomever made the booking in due course. Again, this may take a little longer than usual.

Our catering partners, Jenkinsons, will also issue a Gift Voucher for any monies paid.

Your Gift Voucher is valid for any available date at any Best Day Ever Venue (The Ashes Barns, Pendrell Hall, The Mill Barns, Foxtail Barns) to secure a wedding date prior to 30th June 2024.